16.05 - 16.30 (GMT+3)
AI like a boss: IQOS use chatbots to optimize costs and improve customer experience
Alexandra Kotkova, Customer Service Supervisor, Vladimir Lazarenko, Customer Care Project Lead, Philip Morris International
16.30- 16.55 (GMT+3)
Client science: encouraging customers to trust a voice bot
Maria Kudryashova, Project Director, Nikita Gribov, Lead Data Scientist, Sberbank
16.55- 17.20 (GMT+3)
Keeping the business values when deploying an AI assistant
Anna Zubkova, СЕО, Digital Intellegence; Anna Gubanova, Head of serviсe, IVI
17.20 - 17.55 (GMT+3)
Voice bots in healthcare: the hows and whys of teaching AI to recognize speech disorders
Dmitry Pukhov, CTO, Cleverbots
17.55 - 18.15 (GMT+3)
Importance of empathy and emotion in digital customer service
Goh Hirose, Business Consultant, Entrepreneur