AGENDA 2021

10:00 - 10:30 (GMT+3)
Conversational AI in Russia — key players, trends and market prospects
Kirill Petrov, Managing Director, Just AI

10.30 - 10.55 (GMT+3)
The evolution of voice technology & conversational AI: stepping into the spotlight
Bradley Metrock, CEO, Project Voice

10.55 - 11.15 (GMT+3)
Where's the button? The evolution of voice UX and banking UI experience
Vladimir Kitlyar, Digital CPO, Alfa-Bank

11.15 - 11.40 (GMT+3)
Does your virtual assistant, chatbot or robot need a personality?
Jason F. Gilbert, Character Designer at Intuition Robotics

11.40 - 12.05 (GMT+3)
'Designer' neural network Nikolay Ironov. The secret to a perfect dialog between clients and an AI graphic designer
Roman Kosovichev, Programmer and Designer, Art. Lebedev Studio

12.20 - 12.50 (GMT+3)
Presenting targeted AI solutions: from voice search for an e-grocery to virtual agents in a utility company
Ivan Golubev, Solution Owner, Just AI

12.50 - 13.05 (GMT+3)
AI service for hotels: turnkey chatbot and skill development
Fedor Kireev, CEO, hotbot.ai

13.05 - 13.20 (GMT+3)
The power of smart IVR: launching a virtual call center agent to increase lead processing by 5X
Alexander Filippov, Technical Director, Smart Solutions

13.20 - 13.35 (GMT+3)
DIY automation for any business
Mihail Belyaev, Regional Manager, Bitrix

13.35 - 13.50 (GMT+3)
Advanced social chatbots: integrations with CRM and chat platforms
Anton Baranov, CEO, i-Digital

13.50 - 14.05 (GMT+3)
Cold calling: when AI does it better than a human agent
Konstantin Korolenko, CEO & Founder, Intelza.ai

14.35 - 14.50
How we used chatbots for marketing, and what we learned so far
Irina Peremetko, Head of Marketing, Jivo

14.50 - 15.15
— Assistant Oleg is in touch, how can I help?
Konstantin Rubtsov, Head of Product, Tinkoff

15.15 - 15.30
Unpredictable travel: building and training a bot in the ever-changing environment
Alex Lira, Sales Director, Travelata

15.30 - 15.55
Chatbots for creative performance marketing in social messengers: interactive online quest from Clarins
Vadim Bakin, СЕО, MilonAsk.ru; Natalia Zhuravleva, Head of Digital Marketing & BI, Clarins

16.05 - 16.30 (GMT+3)
AI like a boss: IQOS use chatbots to optimize costs and improve customer experience
Alexandra Kotkova, Customer Service Supervisor, Vladimir Lazarenko, Customer Care Project Lead, Philip Morris International

16.30- 16.55 (GMT+3)
Client science: encouraging customers to trust a voice bot
Maria Kudryashova, Project Director, Nikita Gribov, Lead Data Scientist, Sberbank

16.55- 17.20 (GMT+3)
Keeping the business values when deploying an AI assistant
Anna Zubkova, СЕО, Digital Intellegence; Anna Gubanova, Head of serviсe, IVI

17.20 - 17.55 (GMT+3)
Voice bots in healthcare: the hows and whys of teaching AI to recognize speech disorders
Dmitry Pukhov, CTO, Cleverbots

17.55 - 18.15 (GMT+3)
Importance of empathy and emotion in digital customer service
Goh Hirose, Business Consultant, Entrepreneur

10.00 - 10.30 (GMT+3)
Conversational AI "LEGO": building instructions
Gleb Oblomskiy, CPO, Just AI

10.30 - 10.55 (GMT+3)
Brand voice. Voice personalization technologies and how they work
Nikita Tkachev, Business Development Manager Lead, ML Services, Yandex.Cloud

10.55 - 11.20 (GMT+3)
Cloud contact center vs. on-prem software: two sides of a single personality or how to pick the right alter ego for business
Alexander Stein, Senior Project Manager, Voximplant

11.20 - 11.45 (GMT+3)
Booming biometrics: how new technologies impact our daily lives
Stanislav Milyh, Lead Technology Expert, SberDevices

11.45 - 12.10 (GMT+3)
Dialog management strategy: making your chatbot smarter with discourse management
Daniel Kornev, CPO, DeepPavlov

12.25 - 12.50 (GMT+3)
Searching for meaning in the ocean of data: analyzing and labeling intents for voice assistants
Anton Klenitskiy, Lead Data Scientist, X5 Retail Group

12.50 - 13.15 (GMT+3)
Speech recognition algorithms and their affect on UX
Nickolay Shmyrev, CEO, AC Technologies

13.15 - 13.40 (GMT+3)
Omnichannel platforms and AI assistants — the benefits of synergy
Ivan Savin, Senior Key Account Manager, STORM Technologies

13.40 - 14.05 (GMT+3)
TQM: boosting up contact center efficiency with speech analytics
Artur Samigullin, Head of speech analytics platform, Tinkoff

14.40 - 15.05 (GMT+3)
Salute SmartMarket — the doorway to Sber's ecosystem
Ivan Smirnov, Lead at NLP platform and SmartMarket; Irina Sovik, Head of new business development for SmartMarket, SberDevices

15.05 - 15.30 (GMT+3)
Building skills for Marusya voice assistant: integration with VK social network and other perks for developers
Alexey Fivincev, Product Manager, Mail.ru Group

15.30 - 15.55 (GMT+3)
Special projects for Alice the voice assistant: what's in them for businesses and developers
Pavel Kaplya, Lead of Yandex Dialogs platform, Yandex.Dialogs; Anton Petrushkin, Business Development Manager, Yandex.Dialogs

15.55 - 16.25 (GMT+3)
Q&A session with developers behind Russia's most popular voice assistants

16.40 - 17.05 (GMT+3)
Russian and Spanish and French, Oh My! How to build an effective design process around your multilingual bot
Brielle Nickoloff, Cofounder & Head of Product, Botmock

17.05 - 17.30 (GMT+3)
3 mistakes that changed the way we design conversational products
Julia Mitskevich, COO, KODE – TORTU

17.30 - 17.45 (GMT+3)
From a developer to an entrepreneur: being your own boss and working with e-commerce, fintech and retail
Sergey Fomin, Solutions owner, Just AI

17.45 - 18.00 (GMT+3)
HoReCa robot: getting new clients and winning back lost customers with AI-powered calls
Evgeny Khrustalev, CEO, Khrustalev Studio